Hell 2 Da Naw Naw Award: A Certain Central Texas Cable Company
One of the problems we face in America is lack of accountability. It seems like nowadays no one wants to take responsibility for their mistakes, they would much rather point the finger at someone else or deflect from the issue all together. This week, here at the Kiss Studios in Copperas Cove, we've been experiencing internet issues, but it hasn't been just us, other businesses in the Cove area have had problems too. And all of us are customers of a certain "cable company" who recently merged with another "cable company" and are now calling themselves by a different name.
This week has been a very frustrating one, not only for us but for everyone in the area who relies on internet service to conduct business. It all began on Tuesday after repeated calls to their "support center", they informed me that "we will have a technician there between 1:00 PM to 5:00 PM". I stayed and waited for said "tech" until 8:00 PM on Tuesday which never showed. We repeated this same process on Wednesday and Thursday, with NO TECHNICIAN ever showing up during those days. All this even after said company advertises that they are giving customers "exact arrival times" for technicians.
Now here's the thing, I can understand that if the problems are widespread, you can have issues, at least ADMIT IT! Instead of admitting that there was a real "outage" of some sort, they had us jump through unnecessary hoops (etc. "unplug your router, wait 10 seconds and then plug it back in") every single day like it was something EVERYBODY WAS DOING WRONG but themselves. And this is where accountability comes in, I'm sure when the bill comes in, they won't "remember" those days we were without service, and they will expect payment on time. But we can't reply with "Sure, it'll be there sometime between 1:00 PM and 5:00 pm" and don't send it until a few days later, they wouldn't like that. Take responsibility for yourselves, at least then you'll get an understanding and not a complaint. Enough of my first world problems, bless them Bishop.